Policies & Credit - Wytheville Office Supply, Inc

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MISSION STATEMENT:

Wytheville Office Supply, Inc. is a privately owned retail office products dealer open for walk-in trade and in-office sales and delivery. We strive to serve the citizens and corporations within our area. We base our goals on service and quality at a competitive price.

CREDIT:

Customers wishing to buy merchandise from Wytheville Office Supply on an open charge account will be REQUIRED to complete and submit an Application for Credit. The credit application includes name, address, telephone numbers, and names of three creditors (one of which should be a bank reference). The name of the purchasing agent and the accounts payable clerk will also be listed. Upon receipt and approval of the complete application for credit, an account will be opened. Contact us for an application.

	MERCHANDISE:
	Wytheville Office Supply has access to over 28,000 items. We serve Southwest Virginia, Southern West Virginia and Eastern Tennessee. In addition to basic office supplies, office furniture, and office machines, we offer janitorial and maintenance supplies, drafting/art supplies, Hallmark cards and gifts, A-Grade furniture, and much more.
	ORDER PROCEDURES:
	We ask that you please use our most current Catalog for correct stock numbers and packaging when ordering. We’ve discovered that using the part number when ordering reduces the number of human errors that result in costly returns. For orders or information, please call 1-800-344-0356 or 1-276-228-5537. Orders may be faxed to 1-800-887-4032 or 1-276-228-6087 or mailed to 146 West Main Street, Wytheville, VA, 24382. You may order online at www.wythevilleofficesupply.com or email orders to amcgrady@wythenet.com.
	FREIGHT POLICY:
	We offer FREE DELIVERY and FREE UPS-GROUND shipping unless otherwise stated or quoted within our service region. Charges will be applied to National Express Delivery (NED) shipments delivered outside our service region. See the DELIVERY page to learn if you're in our service region.

RETURN PROCEDURES:

Wytheville Office Supply recognizes that, although we do our very best to avoid costly returns, returns will continue to be a part of our daily operation. We have taken every measure to make this procedure as simple and cost-effective as possible. Items that need to be returned must be called in to Customer Service. Authorized returns are those due to salesman’s error, warehouse error or defective merchandise. If the item(s) are in the original packaging and a copy of the invoice by which the item was purchased is enclosed, the package will be picked up by Wytheville Office Supply at no charge. Items that are returned within 30 days from the invoice date will receive no restocking fee. Items returned after 30 days from the date of invoice or without a copy of the original invoice will be subject to a restocking fee. Wytheville Office Supply is unable to handle appliances or merchandise covered under manufacturer’s warranty that requires direct return to the manufacturer. Whenever possible we will return the product to our wholesaler for repair or replacement. For obvious health and safety reasons, food and medicine items are non-returnable. For a list of food and medicine items that are non-returnable, please contact Angie McGrady.

RETURNS

Any product that meets the following requirements is eligible for return, exchange or full refund: Customer Error
1. Item must be in original packaging
2. Customer pays for return shipping costs
3. Authorization is given within 15 days of original purchase
4. Authorization number is obtained from Wytheville Office Supply
5. Original paperwork is sent back with order
6. Authorization number is visible on return packaging

In the unfortunate event that an item is shipped in error, mispulled, defective or damaged, or a shortage or overage has occurred, the following requirements will apply to replacement or refund:
1. Wytheville Office Supply must be notified within 48 hours of delivery
2. Authorization must still be obtained from Wytheville Office Supply
3. For items that were sent UPS to the customer, a call tag will be issued to see that merchandise is picked up
4. When authorization has been given, order will be rectified as soon as possible

PAYMENT OF INVOICES:

Wytheville Office Supply does NOT mail a monthly statement. Invoices are sent in duplicate at the time of delivery. Our customers are set-up on a payment by invoice system. Wytheville Office Supply’s payment terms are Net 10 days from receipt of invoice. We do accept payment by corporate or personal credit cards. You may use Visa, MasterCard, Discover, or American Express. We are now also equipped to accept your check card.

	BACKORDERS:
	Items listed in our catalog that are not shipped will be placed on backorder and unless canceled by the customer will be shipped as soon as possible. Whenever possible, customers will be notified of the delays.
	SHORTAGES:
	Wytheville Office Supply’s customer service department should be notified concerning shortages within 24 hours of receipt of order. You may reach us by fax @ 1-800-887-4032 or by telephone @ 1-800-344-0356.
	PRICING:
	Current suggested retail prices are in our Reference Catalog. Your price is pre-printed in blue in our Consumer Catalog. Call or Fax us any other price check requests. If you are an online customer with us, you will be able to perform price checks via the Internet. Due to the present day market, we maintain the right to increase prices to meet suggested retail.
	BIDS:
	We welcome all opportunities to bid on large or specialty items. In conjunction with the acceptance of a bid, the buyer agrees to make payment in full to Wytheville Office Supply, Inc. within 10 days of receipt of merchandise. Any other terms must be agreed upon before the order is placed.
	TERMS:
	NET 10 DAYS. INVOICES ARE RECEIVED UPON ACCEPTANCE OF THE PRODUCT OR DELIVERY. PAYMENT IS DUE WITHIN 10 DAYS THEREAFTER. DUE TO COMPUTER UPDATES, ANY ACCOUNT OVER 30 DAYS PAST DUE WILL AUTOMATICALLY BE PUT ON CREDIT HOLD. NEW ORDERS WILL NOT BE RELEASED UNTIL PAYMENT IS APPLIED.